L7 Builder
Akonix L7 Builder is an enterprise class IM application development platform that:
- Extends instant messaging through integration with enterprise business critical applications, leveraging presence information and real-time interaction
- Provides a complete system to develop, prototype, test and deploy presence-aware, IM based business applications
Akonix L7 Builder is an enterprise class IM application system enabling integration with existing corporate back-ends and deployment of IM accessible applications to facilitate workflow and business processes. Akonix L7 Builder provides support for all major public and enterprise IM solutions through a single platform for developing and deploying IM applications.
Akonix L7 Builder provides developers, system integrators and end users with the ability to prototype, build, test, and deploy enterprise multi-network Instant Messaging applications and to integrate instant messaging into existing enterprise applications.
Akonix L7 Builder supports open standards-based applications enabling developers to integrate and build applications in environments including J2EE and .Net. In addition, built-in support for VoiceXML and natural language parsing delivers capabilities to rapidly create highly intelligent conversational user interfaces to applications.
Akonix L7 Builder APIs enables IM integration with web portals and applications as well as specific IM application capabilities for developing interactive bots, alerting, listening and transfer/routing applications. Integration with standard web or application servers provides the capability to enable access to extend existing web applications.
Built for the enterprise, Akonix L7 Builder offers the highest level of scalability with the ability to support multiple applications.
Key Benefits
- Extend real-time capabilities to ERP, CRM and other line-of-business applications to allow employees quick and easy "anywhere access" to business critical information
- Keep employees and partners up-to-date with changes in inventory and other time sensitive information through extending access from IM to back end data sources
- Deliver certified access to leading public and enterprise IM systems to ensure network compatibility and up-to-date protocol support
- Improve customer service experience and reduce telecommunication costs by delivering interactive IM alerts that route response messages based on representative or help desk availability, skill or business need
- Expedite customer responsiveness through IM conversation monitoring applications that automatically provide relevant information, such as inventory levels or stock quotes, to answer customer or partner inquiries
- Enable customer and partner self-service help through automated IM bots
